Earlier this month, as part of my role as a CRM consultant, I delivered a speech at the Creatio No-Code Revolution – a series of discussions and thought leadership sessions on the topic of No-Code CRM in business. The 20-minute video of the speech is published on YouTube under the title “How a No-Code CRM platform can help improve customer experience”. During the speech I referenced an article that stated 35% of today’s workforce comprises millennials, and that, as a result, staff churn rates are increasing. The subsequent impact on business continuity and customer experience is real and needs to be addressed.

In this article, I would like to present additional evidence of this shift in the workforce by referencing an article in The Telegraph entitled “Why bridging the UK’s digital skills gap is a race against time”, which reports data from BT’s research “The Future in 2021”.

Here are statistics from 1,217 organisations surveyed by BT and from commentators quoted in the The Telegragh article:

  • 518,000 additional digital workers will be needed by 2022 (Government research)
  • Education in IT-related skills has dropped by up to 40% (Birmingham City University)
  • 70% of young people expect employers to teach digital skills on the job – but only half of employers are able to comply (Learning & Work Institute)
  • 34% of businesses say that insufficient internal skills will present a challenge (BT)
  • 40% says lack of skills around systems integration will pose a challenge for next 5 years (BT)
  • Only 25% of workers have an ‘excellent’ or ‘outstanding’ time in the office (Leesman Index)
  • 41% of UK workers are considering changing jobs (Microsoft)

In other words, there aren’t enough of the right skills to go around, and those that you might rely on today might not hang around!

These figures show that business leaders need to act now to protect the future of their operations – particularly in a world where digital transformation is becoming vital for competitive advantage, maybe even for survival.

The proposition presented in my speech is that, in the light of this growing skills shortage, organisations need to introduce No-Code tech to handle data and, more importantly, to handle business processes and workflow. This, in turn, presents the opportunity to push business systems development and management out to business units and so-called citizen developers, thereby releasing precious IT resources from the growing volume of business applications required. This further allows them to focus on those tasks that require coding skills, information security, cyber-security and governance.

This shift in business and technology emphasis is important from a Working Eye perspective:

  • It drives us to build content and media within our Smart Career Discovery Platform that enlightens teenagers to the dynamic changes taking place in their future at work.
  • It drives us to focus on the reality of careers and jobs, not rest on the past, not go with the status quo.
  • It drives us to fill the void between what you learn at school and what you need to know to achieve fulfilment in employment.
  • It drives us to design material and insightful content that empowers teenagers to discover their best options for their futures. And for all our futures.

If you would like to investigate the theme of this article in more detail, then please get in touch. The tech revolution in business is not something that will be starting shortly. We’re already in it! And the time to take decisive action to address the digital skills gap is now.