I recently came across a new ‘chatbot’ model that interacts with a user in a conversational way. For the uninitiated, a ‘chatbot’ is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.

According to the technology business, aivo.co, the benefits of chatbots include helping businesses know their customers better. They can anticipate user needs in a more proactive and informed way, and they can build personalised knowledge of each user so that each query is treated empathetically and helpfully.

Chat Generative Pre-Trained Transformer – aka ChatGPT

ChatGPT was launched in November 2022 by OpenAI. The dialogue format makes it possible for ChatGPT to answer detailed questions, respond to follow up queries, admit its mistakes, challenge incorrect premises, suggest possible solutions and even reject inappropriate requests if it sees fit.

At the heart of this application is AI assisted technology that is increasingly being seen as a solution to many of the social and economic challenges that lie ahead. At the latest World Economic Forum, the conference discussed the benefits that have been achieved from the Forum’s Reskilling Revolution, which aims to prepare the global workforce with the skills needed to future proof their careers as technologies such as AI enable greater automation.

How technology affects future careers

The Organisation for Economic Cooperation and Development (OECD) predicts that 1.1 billion jobs are liable to be radically transformed by technology in the next decade. The Forum estimates an overall net positive between job growth and decline. However, if current trends continue, outdated learning programmes will further exacerbate the skills mismatch in the future, meaning there is an even greater need to invest in our school children’s career learning and future career choices.

So, technologies such as ChatGPT could be seen as a welcome innovation, both in helping users to navigate the information they seek in a more personalised way but also facilitating the understanding of similar applications which are now seen as being critical to the success of the world economy in the future.

For young people looking to make informed choices, the world can look a daunting place. When posed the question “How can schools help improve the skills shortage in the UK economy?”, the ChatGPT suggested the following:

  • Offer more technical and vocational training
  • Partner with local businesses
  • Encourage students to pursue STEM fields
  • Provide career guidance and counselling
  • Promote lifelong learning.

Today, young people starting their career discovery journey need information which is empowering, personalised, and connected to everything to do with the world of work. With Working Eye’s AI assisted technology, powered by IBM Watson, every time a user logs on and uses the platform, there is information and knowledge to be gained that, over time, will become more and more relevant to each user, as it builds an understanding of that user’s unique search journey.

At the heart of the Working Eye platform lies its very own media and knowledge stores, meaning that the more it is used the more relevant and helpful it will become, ultimately helping students make the choices that are right for them. This is how we can help our future workforce through AI.